Wednesday, January 19, 2011

VA Developing Innovative Patient-Centered Model of Care for Veterans

WASHINGTON (Jan. 19, 2011)-- The Department of Veterans Affairs (VA) is
creating a new office to develop personal, patient-centered models of
care for Veterans who receive health care services at VA's more than
1,000 points of care across the Nation.

"VA has become one of the Nation's leaders in quality health care and is
increasingly cited as the standard to emulate," said VA Under Secretary
for Health Dr. Robert A. Petzel. "However, we must always continue to
find ways to deliver more with our systems to the incredible patients we
are honored to serve. We need to be data-driven, providing the
treatments and therapies with the best clinical evidence, and we need to
be patient-centered, never losing sight that we have been given the
noble mission to care for our Nation's Veterans, families and

The new VA Office of Patient Centered Care and Cultural Transformation
began operations on Jan. 17 and is based in Arlington, Va.

The office's director, Dr. Tracy Williams Gaudet, comes to VA from Duke
University Medical Center where she has served as the executive director
of Duke Integrated Medicine since 2001.  Dr. Gaudet received her
Bachelor of Arts and medical degrees from Duke University.  

"The VA's vision and commitment to cultural transformation comes at a
pivotal moment for health care in this country, and I am deeply honored
to be joining VA in this important work," said Dr. Gaudet.  "The Office
of Patient Centered Care and Cultural Transformation will be a living,
learning organization in which we will discover and demonstrate new
models of care, analyze the results, and then create strategies that
allow for their translation and implementation across the VA.  VA will
continue to be a national leader in innovation, and, in this way, we
will provide the future of high-quality health care to our Veterans." 

The VA Office of Patient Centered Care and Cultural Transformation will
have four regional implementation teams at select VA medical centers
across the country: Birmingham, Ala; East Orange, N.J.; Dallas; and Los

Each VA medical center was selected for excellence already demonstrated
in producing cultures of patient-centered care based on established
criteria.  These regional teams, comprised of patient-centered care
consultants, will be responsible for facilitating the culture change for
patient-centered care at all VA facilities.

---------------- "And so the greatest of American triumphs... became a peculiarly joyless victory. We had won the Cold War, but there would be no parades." -- Robert M. Gates, 1996